About Farmako
The Challenge
Farmako is one of the first to market 30 minutes medicine delivery startups backed by YC. They are currently active at various locations across India serving 1 lakh+ orders each month
Farmako’s operations and growth teams often relied heavily on engineering and data teams for accessing key data. This dependency not only delayed issue resolution but also created an additional burden on already stretched technical teams. Moreover, frequent changes in the database structure rendered most of their BI dashboards outdated and unreliable.
That’s when Farmako realised the need for a smarter, more dynamic solution.
After evaluating several AI data analysts and modern BI tools, Farmako started a 30-day free trial with Syne—and quickly decided to stick with it. The decision was driven by powerful features that aligned perfectly with their needs:
In-depth data insights through natural language chat: Teams could ask questions and get detailed answers from their data in plain English—with out any code
Save and collaborate on dashboards: Users could save insights and share dashboards with team members effortlessly, enhancing collaboration.
Real-time Slack chatbot and report alerts: Critical updates and insights were delivered directly within Slack, keeping teams informed at all times.Getting in-depth data insights by just chatting with their data in plan english
"With Syne, our teams started asking questions in plain English and getting real answers instantly. It felt like adding a real-time analyst to the team."
n just two months of using Syne, Farmako achieved a 30% reduction in time to resolve complex operational issues by enabling seamless access to data across teams.
Here’s how Syne transformed their workflows:
Operations teams now get instant access to data on orders with issues, enabling them to act quickly and efficiently.
Inventory visibility improved, with clear insights into specific stock levels across locations.
Engineering teams are happier, as they no longer face frequent ad-hoc requests to fetch data or generate insights.