How Farmako resolved customer issues and increased operation efficiency by 30%
About Farmako
Farmako is one of the first to market 30 minutes medicine delivery startups backed by YC. They are currently active at various locations across India serving 1 lakh+ orders each month
The Challenge
Farmako’s operations and growth teams often relied heavily on engineering and data teams for accessing key data. This dependency not only delayed issue resolution but also created an additional burden on already stretched technical teams. Moreover, frequent changes in the database structure rendered most of their BI dashboards outdated and unreliable.That’s when Farmako realised the need for a smarter, more dynamic solution.
"Accessing data was a constant struggle—we were dependent on engineers, and dashboards kept breaking. It slowed us down at the worst possible times."
Keshav yadav - Associate head of operation
The solution
After evaluating several AI data analysts and modern BI tools, Farmako started a 30-day free trial with Syne—and quickly decided to stick with it. The decision was driven by powerful features that aligned perfectly with their needs
In-depth data insights through natural language chat: Teams could ask questions and get detailed answers from their data in plain English—with out any code
Save and collaborate on dashboards: Users could save insights and share dashboards with team members effortlessly, enhancing collaboration.
Real-time Slack chatbot and report alerts: Critical updates and insights were delivered directly within Slack, keeping teams informed at all times.Getting in-depth data insights by just chatting with their data in plan english
"With Syne, our teams started asking questions in plain English and getting real answers instantly. It felt like adding a real-time analyst to the team."
Keshav yadav - Associate head of operation
The Impact
In just first months of using Syne, Farmako achieved a 30% reduction in time to resolve complex operational issues by enabling seamless access to data across teams.Here’s how Syne transformed their workflows
Operations teams now get instant access to data on orders with issues, enabling them to act quickly and efficiently.
Inventory visibility improved, with clear insights into specific stock levels across locations.
Engineering teams are happier, as they no longer face frequent ad-hoc requests to fetch data or generate insights.
"Syne helped us cut issue resolution time by 30%. We now spot and fix operational problems faster, with complete visibility into orders and inventory across locations."